TERMS OF SERVICE

SERVICES ARE FOR ENTERTAINMENT PURPOSES ONLY:

I, Psychic Medium Kelly Palmatier, am not claiming status as a medical doctor, licensed psychologist, or attorney/lawyer, and I am not attempting to provide any licensed, professional advice. Although my intuitive, psychic, and mediumship services are offered with the intention of providing honest, truly beneficial life guidance, you understand that any service performed by me, Channeling White Light, or my affiliates is for entertainment purposes only.

You acknowledge that all readings and services are subject to interpretation and that no guarantees or assurances are made regarding outcomes, predictions, or future events. The future is not set in stone and may change based on your choices and circumstances. You remain fully responsible for your own decisions, actions, and results, and any guidance is best used as one perspective alongside your own judgment and other sources of guidance. You agree that Channeling White Light, Kelly Palmatier, and any associated providers or representatives are not liable for any decisions you make or actions you take based on a reading, nor for any resulting outcomes.

SERVICES ARE BASED ON TIME:

Although I make every effort to provide amazing psychic and mediumship hits, the very nature of energy is that it ebbs and flows. You are paying for my time, not for any guaranteed reading outcome. If you spent time with me for a reading, that is the successful culmination of your service. No refunds. However, my aim is that every client be delighted with my services. If you are not thrilled with your reading, please speak up at the time of your service to utilize my sliding scale pricing for a reduced rate and/or to establish any other change I may consider to ensure outstanding service moving forward.

SLIDING SCALE:

One regular psychic reading or one mediumship reading is offered on a sliding scale basis where clients may pay as little as half price if their budget or satisfaction level warrants it. You can learn more about this on the Sliding Scale page.

Please note that an individual may request a sliding scale only once per day in order to mitigate my losses. If you book multiple appointments for the same day, you may request a sliding scale for only one of them. Any additional appointments the same day will be full price. Thanks for understanding!

RESCHEDULING AND CANCELLING:

Most individual psychic and mediumship readings are able to be rescheduled or cancelled and refunded up to 48 hours before your appointment. During that time frame, you can click on the link in your booking confirmation email to cancel or reschedule your appointment. If you cancel 48 hours or more in advance, your payment will be refunded, typically within one business day. If you cancel less than 48 hours before your appointment (or if you fail to show up), you forfeit your appointment and your payment.

Other services, such as a Combo, require payment in full up front and are NOT refundable, but may be rescheduled up to 48 hours in advance. If you cannot make your appointment time and fail to reschedule 48 hours or more in advance, you forfeit your entire service fee.

Group readings are not refundable and often may not be able to be rescheduled. Contact me if you need to reschedule a group reading, and if I'm able to accommodate your change, I will, but it is not guaranteed.

IMMUNOCOMPROMISED GUESTS:

If you are immunocompromised but prefer an in-person reading, please notify me ahead of time. I have a HEPA air filtration system with UV virus-killing light I will run, and I can make arrangements to ensure we are 6 feet apart. I also have a large, plexiglass shield that I can hang above the table upon request. Also, if you would prefer that I wear a mask, please note that when you book your appointment, and I will be happy to accommodate your preference.

Keep in mind that I also do readings remotely by phone and video call for clients all around the world, so you don't have to come in to my office for a great reading.

ACCESSIBILITY:

My office space is all one level, without any steps. If you require a certain width for wheelchair or other accessibility, please let me know in advance what your width requirement is. With advance notice, I can fold down half of the six-foot table to provide more width if necessary.

ARRIVAL:

When it is time for your appointment, I will come out of the back room and into the back of the Instant Karma West shop and call your name to get you. Please arrive early. (You may enjoy browsing the shop!)

LATECOMERS:

If you are ten or more minutes late, I will not be able to accommodate you, and you will forfeit your payment. Thanks for understanding.

TECHNOLOGY AND CONNECTIONS:

For remote sessions, a stable phone or internet connection is required. If a connection is interrupted, I will make reasonable efforts to reconnect or continue the session; however, I am not responsible for disruptions outside of my control.

RECORDINGS:

All remote sessions are automatically recorded. However, I only publish excerpts when clients give their permission.

It is fine if you wish to take notes or record the session yourself, either by voice recording or video. Please do not broadcast the session (live or as a recording) without written permission.

If, at any point up to 48 hours after your reading, you'd like me to send a copy of my recording, I'm happy to do so. I do charge $45 for this. Send me an email with the request and pay the $45 fee here.

OTHER ATTENDEES:

I allow up to two additional adults to attend your psychic or mediumship reading for no additional cost, regardless of whether your session is in-person or remote. If you have more than two additional attendees, an alternative is to book a group reading.

AGE REQUIREMENT:

Clients must be 18 years of age or older to book a reading. Minors may be permitted at my discretion when accompanied by a parent or legal guardian.

PRIVACY AND CONFIDENTIALITY:

The personal content of your reading is confidential. Sensitive or identifying information will not be shared unless required by law or if action is warranted to protect someone.

Any contact information you provide through this website is used only to communicate with you or manage your appointment and is handled with care. This site may use basic technologies such as cookies or similar tools to support essential functions like scheduling and spam protection. Information is never sold or shared, except when required by law or when necessary for these basic website operations.

GIFT CERTIFICATES:

If you wish to give someone a reading as a gift, it is best to purchase a gift certificate. Gift certificates are good for one year from the date of purchase.

If for some reason, you choose to book an appointment for someone else as a gift instead of purchasing a gift certificate, please keep in mind that all gift readings are full price. There is no sliding scale for gift readings, as we don't want the recipient to have to decide the value they received from your gift. However, if you must book an appointment as a gift, be aware that, when the service is complete, your card on file or the recipient will be charged the full remaining balance.

PRE-PAID PACKAGES:

Packages of pre-paid services (such as Psychic Development Mentorship) may be redeemed up to six months from the date of purchase.

FIVE-STAR SERVICE IS GUARANTEED:

While certain services, such as the content of psychic predictions or mediumship connections, are never a sure thing, Channeling White Light guarantees professionalism and compassion at every turn. If you ever receive any service you feel is less than a five-star experience for any reason, please let us know immediately so we can ensure we take appropriate actions to always exemplify top-quality service.

RIGHT TO REFUSE SERVICE:

I reserve the right to decline or discontinue any service at my discretion if I feel it is not a good fit or if circumstances arise that would prevent me from providing the highest quality experience.